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HELIUSPAY TECHNOLOGIES PRIVATE LIMITED (“HeliusPay”, “HeliusCart”, “we”, “us” or “our”) respects your privacy. This policy explains how we handle information when you browse our websites, create an account, place a product order, request customer support or engage our software services.

Information we collect

We may collect your name, telephone number, email address, billing and delivery address, order and invoice information, product preferences, correspondence, technical usage data and other information you provide. Payment credentials are processed by authorised payment gateways; we do not intentionally store complete card numbers, CVV values, UPI PINs or banking passwords.

How we use information

We use information to create and fulfil orders, process and reconcile payments, provide invoices, arrange delivery, handle returns and refunds, answer enquiries, prevent fraud, maintain security, comply with legal obligations and improve our products, websites and services.

Sharing and retention

Information may be shared only where necessary with payment gateways, banks, sellers, logistics providers, hosting and technology providers, professional advisers and competent authorities. We do not sell personal information. Records are retained only for legitimate business, tax, contractual, security and legal purposes.

Your choices

You may request access, correction or deletion of eligible personal information by contacting us. Certain records may need to be retained under applicable law or for dispute prevention.

These terms govern use of our websites and the purchase of HeliusCart products from HELIUSPAY TECHNOLOGIES PRIVATE LIMITED. By placing an order, you confirm that the information supplied is accurate and that the purchase is lawful.

Products and orders

Product descriptions, specifications, availability and displayed prices are provided in good faith and may be updated. An order is accepted only after successful payment confirmation and order validation. We may contact the customer if availability, pricing or delivery information requires clarification.

Pricing, taxes and payments

The final product value, taxes, discounts, shipping charges and payable amount are displayed before payment. Payments are processed by authorised third-party gateways under their security and processing terms. A payment is complete only after successful confirmation and reconciliation against the corresponding HeliusCart order.

Delivery, cancellation and returns

Delivery estimates depend on the product, destination, stock and logistics provider. Cancellations, returns and refunds are governed by the policies below and any product-specific conditions shown before purchase.

Software services

Custom software services are a separate business line. Their scope, price, milestones, intellectual-property rights and acceptance terms are governed by the applicable quotation, statement of work, invoice or written agreement and are not treated as HeliusCart physical-product orders.

Governing law

These terms are governed by the laws of India. Courts at Hyderabad, Telangana will have jurisdiction, subject to any dispute-resolution requirements under applicable law.

HeliusCart delivers eligible products across serviceable locations in India. Free delivery is offered on eligible orders above ₹999; any applicable shipping or handling charge is displayed before payment.

Orders are dispatched through suitable logistics partners after confirmation and quality checks. Delivery estimates and tracking details are provided according to product availability, delivery PIN code and carrier service. Delays caused by weather, transport disruption, remote-location limitations, incorrect addresses or other circumstances beyond reasonable control may require additional time.

Customers should inspect the package at delivery and promptly report visible damage, missing items or an incorrect product with the order ID, photographs and relevant details.

A customer may request cancellation before the order is dispatched by contacting support with the order ID. We will confirm whether cancellation is still possible. Once an order has been dispatched, it cannot ordinarily be cancelled and must instead be reviewed under the Return and Replacement Policy.

If HeliusCart cancels an accepted order because of stock, validation, delivery or pricing issues, any captured payment for that order will be refunded to the original payment method.

Eligible return or replacement requests should be raised within seven calendar days of delivery for a product damaged in transit, carrying a manufacturing defect, materially differing from its description or being different from the item ordered.

The customer should keep the product unused, with original packaging, accessories, manuals, labels and invoice, and provide photographs or video where reasonably requested. Products damaged after delivery through misuse, installation contrary to instructions, unauthorised repair or ordinary wear are not eligible. Product-specific exclusions disclosed before purchase will also apply.

After verification, we may arrange pickup, replacement, repair or refund as appropriate. Do not return a product without receiving return instructions from support.

Refunds are considered for approved cancellations, verified duplicate or excess payments, unavailable products and approved returns. Once approved, the refund is initiated to the original payment method, ordinarily within 7–10 business days. The customer’s bank or payment provider may require additional processing time.

Shipping, installation or other non-recoverable charges may be excluded where permitted and disclosed. To request a review, contact support with the customer name, HeliusCart order ID, payment reference, payment date, amount and reason.